Senior Technical Account Manager, Okta Strategic Customers

Okta is The World’s Identity Company, dedicated to providing secure access and identity management solutions. The Senior Technical Account Manager will serve as a trusted advisor for large enterprise organizations, focusing on Workforce Identity solutions and building long-lasting relationships with customers.

Responsibilities:

• Build deep, long-lasting relationships with customers as their go-to technical advisor
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
• Collaborate with customers to design identity strategies aligned with their business objectives
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement
• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM)
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company
• Facilitate difficult discussions with senior stakeholders
• Serve as a thought leader, providing best practices, workshops, and training
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team
• Mentor peers and colleagues, upskilling capability with a focus on technical development
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge

Requirements:

• 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master's degree)
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
• BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required
• Okta Certified, CISSP, or equivalent
• Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect
• Able to modify existing quickstart or code samples to adapt them to the customer's requirements
• Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers
• Solid understanding of one or more of the following key areas: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols)
• SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review
• Excellent communication skills, capable of translating complex technical topics into actionable insights
• Convey complex ideas in a compelling and easily understandable manner
• Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
• Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position may be located remotely, but must reside within US Pacific or Mountain Timezone
• Some travel required (at least 25% of the time)