Enterprise Inside Sales Representative - Remote

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Enterprise Inside Sales Representative will focus on retaining and growing customer business for UPS' Enterprise Accounts by identifying business needs and proactively contacting customers to position UPS’s products and services accordingly.

Responsibilities:

• Uses company systems and tools to research account managers’ current strategies and account information on the contract to select selling strategies for accounts
• Contacts Account Managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts
• Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers
• Calls customers to identify their business needs, sell additional products and services, and retain current business
• Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs
• Responds to customer questions, complaints, and inquiries to meet customer needs
• Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.)
• Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities
• Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented

Requirements:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Experience using Microsoft Office products or equivalent software
• Bachelor's Degree or International equivalent
• UPS and/or business-to-business or business-to-consumer sales experience