First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a Senior Project Manager to play a central role in building and scaling their newly launched Project Management Office (PMO). The role involves leading high-priority initiatives, improving execution quality across teams, and partnering with senior leaders to drive clarity and alignment in project management processes.
Responsibilities:
- Help build a PMO
- Support the design and evolution of core PMO frameworks, including planning frameworks, intake, prioritization, and execution standards
- Build scalable operating mechanisms that improve clarity, accountability, and execution quality across teams and organizations
- Identify gaps in how the organization operates and implement solutions that raise the bar across teams
- Lead execution of the company's most critical, cross-functional initiatives across Operations, Finance, Sales, Compliance, and Technology
- Take ownership of complex, high-stakes workstreams that require coordination across multiple senior stakeholders
- Drive clarity in ambiguous environments by defining scope, ownership, timelines, and success criteria
- Proactively manage risks, resolve blockers, and ensure delivery against company priorities
- Partner with senior leaders to shape how progress, risks, and outcomes are communicated
- Step into high-visibility workstreams that require clear, structured communication and strong business context
- Contribute to executive-level updates by synthesizing inputs from across functions into cohesive narratives
- Translate complex work into insights that support decision-making
- Partner with business leaders to define and refine KPIs tied to strategic priorities
- Ensure initiatives are clearly connected to measurable outcomes and business impact
- Bring structure to how performance is tracked, reviewed, and acted on across teams
- Act as a trusted partner to senior leadership, influencing decisions and driving alignment across competing priorities
- Lead high-stakes conversations with clarity and confidence
- Operate with a high degree of independence while staying closely aligned with PMO leadership
Requirements:
- 7+ years of experience leading complex, cross-functional programs or initiatives at scale
- Track record of owning high-visibility work with senior stakeholder exposure
- Strong ability to connect execution to business outcomes and company priorities
- Comfortable engaging with senior leaders on both strategic context and execution details
- Ability to synthesize information into clear, structured narratives for senior executive audiences
- Experience contributing to executive-level updates
- Experience building or evolving ways of working across teams or organizations
- Strong judgment on effective planning, governance, and execution
- High EQ with the ability to build trust quickly and navigate complex stakeholder dynamics
- Comfortable operating with autonomy and driving outcomes without constant direction