Customer AI Strategy & Success Lead – Enterprise

Arya Health is building a digital workforce for healthcare with intelligent agents that automate administrative tasks. As the Customer AI Strategy & Success Lead – Enterprise, you will manage relationships with major enterprise customers, ensuring they achieve value from Arya's solutions and expand their usage across various regions and service lines.

Responsibilities:

• Serve as the strategic lead and point of escalation for Arya's largest enterprise customers
• Develop AI success roadmaps that align Arya's agents with the customer's operational and financial goals
• Partner with Product and Engineering to translate customer feedback into scalable agent improvements
• Build C-suite-ready success reporting that quantifies time savings, margin impact, and automation ROI
• Run quarterly business reviews and growth plans to expand Arya's footprint across departments and regions
• Guide implementation managers and analysts on enterprise deployment sequencing, data readiness, and workflow design
• Work with Marketing and Sales to develop enterprise case studies and reference stories
• Become a thought partner to COOs and Directors of Operations on AI maturity, change management, and process redesign