GTLS Learning & Performance Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is an opportunity to join Global Travel & Lifestyle Services (GTLS) organization in the Global Learning & Knowledge Management (GLKM), a central team partnering across all of GTLS.  GLKM designs and delivers first-class learning and knowledge solutions to engage and grow our servicing colleagues and leaders, in order to drive business performance and attract and retain top talent.   

The Learning and Performance Specialist (LPS) facilitates a full range of evolving and dynamic learning and performance solutions to our travel consultants.  The LPS will deliver and consult on learning solutions which include leading New Hire programs, on-the-job integrated coaching, and various continuing education initiatives.  We are a global team focused on enabling our consultants to provide outstanding Membership First experiences showcasing the value of TLS for our Card Members.  The LPS partners closely with frontline leadership to support the performance and development of travel consultants across the network. 

Minimum Qualifications:

• Minimum 2 years as a classroom or virtual facilitation or applicable coaching experience 
• Experience working with virtual teams and leadership 
• Experience in facilitating a learner-centric classroom, either in-person or virtually 
• Ability to flex facilitation style and methodology based on learner needs 
• Proficient in the application of performance coaching techniques both in the classroom and on the job 
• Experienced in performance management: diagnosing performance gaps, creating performance improvement plans and coaching for improvement
• Ability to establish, foster and maintain ongoing relationships with leadership which result in effective partnerships 
• A change agent, one who not only navigates change with ease, but also assists others through the change process 
• Ability to track, analyze and interpret training performance metrics leading to the creation of additional/updated learning solutions which address business and learner needs 
• Ability to develop solutions in ambiguous environments 
• Exceptional communication skills in both the verbal and written contexts 
• Possesses expertise with webinar learning technology such as Adobe Connect or WebEx 
• Proficient in Microsoft PowerPoint, Excel and Word 

Preferred Qualifications

• Travel Industry experience 

A certificate or degree with emphasis on Education 

This role requires schedule flexibility.  Although, this role will be designated as a 2nd shift opportunity, with a possible end time of 12am Eastern Standard Time, your schedule will vary between 1st and 2nd shift based on business need.  Schedules may include weekends as well. 

You will be required to participate in live calls to enhance your skills and manage customer escalations as part of your ongoing development.

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.