Deal Desk Analyst - Human Resources Outsourcing (HRO)

ADP is hiring a Deal Desk Analyst I -- Human Resources Outsourcing (HRO) within our Commercial Operations Center of Excellence (CoE).

* This is a hybrid role based out of our Maitland, FL, office. Qualified candidates must live within commutable distance to this location. *

 

This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Human Resources Outsourcing (HRO) organization. We are seeking an individual who has high-energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with Clients in their post-sales onboarding and transition to ADP.

Responsibilities:

• Collects and reviews PEO health and benefits new business prospect applications for accuracy and completeness, maintains an activity tracking log and interacts with clients.
• Manages and validates client data and works directly with sales, broker, and implementation teams to ensure accurate collection of key documentation.
• Responsibilities include structuring PEO deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling and collecting PEO health and benefits new business prospect applications for accuracy and completeness, knowledge of federal/state/local guidelines, and more.
• Manages client expectations, internal communications, and relationships.
• Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client's on-boarding process is handled in a timely manner and compliant with Sales and Service customer onboarding policies/procedures.
• Facilitates problem resolutions for client employees and/or contacts directly or by partnering with the appropriate department.
• Ability to work independently and meet individual & team KPIs.
• Work independently to resolve challenges and provide creative solutions to sales' issues and questions.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

 

Qualifications Required:

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
  • Prior experience in customer success/customer onboarding operations are a plus.

Qualifications

Preferred Qualifications:

Preference will be given to candidates who have the following:

• Ownership mindset, making the customer top priority, curiosity and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Excellent written and verbal communication skills, along with organizational and time management.
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
• Meticulous oriented with strong analytical skills and judgement/decision-making ability.
• Ability to work in a fast-paced, performance-based environment and meet deadlines.
• Work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best-practices are also a plus.