Account Manager - LATAM, DSP Shared Services

Amazon is a global leader in e-commerce, and they are seeking an Account Manager for their DSP Shared Services team. This role is responsible for supporting the day-to-day operations of Delivery Service Providers (DSPs) by providing guidance, conducting training, and developing long-term solutions to improve efficiency.

Responsibilities:

• Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch
• Conducting DSP training (in person and virtual) across several product types
• Support DSP intake process, solving simple and complex issues from a variety of topics
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Communicating with customers through various channels and responding promptly to inquiries
• Maintain customer records by updating account information within Salesforce
• Developing long-term solutions using field experience and data-driven assumptions
• Develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work
• Analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams