HR Business Partner- Customer

Hyland is seeking a strategic HR Business Partner to support the Customer organization. This high-impact role involves advising senior leaders on people strategies that drive growth, engagement, and execution excellence while implementing solutions to organizational challenges.

Responsibilities:

• Serve as a strategic HR advisor to senior leadership, providing thought partnership on organizational effectiveness, workforce planning, and talent development
• Develop an understanding of business strategies, goals, and metrics to serve in a consultative role with business leaders in areas including communications, change management, compensation, talent management, workforce planning, and policy interpretation and application
• Translate business priorities into actionable people strategies that enable go-to-market success and drive revenue performance
• Lead talent planning, succession, and leadership development initiatives to ensure a strong bench for critical roles
• Partner with Total Rewards and Finance to shape compensation and incentive programs that attract and retain top sales and marketing talent
• Serve as an employee champion and change agent through partnership with business leaders to drive change and execute new business initiatives
• Collaborate with HR Centers of Excellence to ensure cohesive support for global teams
• Use data and insights to identify trends, influence decisions, and measure the impact of people programs
• Champion a high-performance, inclusive culture that reflects our values and empowers employees to do their best work
• Partner with regional HRBPs on local issues and projects

Requirements:

• 8+ years of progressive HR experience, preferably in a technology or high-growth company supporting customer-facing or operational teams
• Demonstrated success partnering with senior leaders on business transformation, organizational design, and change management in complex, fast-paced environments
• Experience supporting customer-focused organizations, with an understanding of service delivery models, scalability, and operational performance
• Excellent communication skills with the ability to coach, influence, and partner with employees and leaders at all levels of the organization
• Proven ability to balance strategic leadership with hands-on execution while managing multiple priorities and stakeholders
• Demonstrated analytical and problem-solving skills, with the ability to interpret people data, identify trends, and translate insights into actionable recommendations
• Strong business acumen with the ability to align people strategies to customer outcomes, operational efficiency, and organizational performance