Director, Credit and Collections

Axon is on a mission to Protect Life, and they are seeking a dynamic and strategic Director of Global Credit and Collections. This leadership role involves shaping global credit strategy, driving transformation in cash collections, and leading a team across multiple regions.

Responsibilities:

• Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers
• Partner with key stakeholders to implement internal controls and processes to drive accurate billing for customers based on their unique requirements
• Help lead the delivery of process and technology enhancements, working cross-functionally to identify and recommend optimal solutions
• Define and deliver change management programs to stakeholders, helping ensure minimal business disruption as process and technology changes are implemented, and that roles and responsibilities are clearly defined
• Partner with IT teams to design, test and implement proposed technology changes which aid in more effective and efficient credit review and invoicing / collection processes
• Help set priorities for teams engaged in Axon’s opportunity to cash transformation programs
• Ensure customer facing teams operate with the appropriate level of empathy and support of customer needs
• Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad debt expense
• Partner with IT and systems teams to lead ERP and Order to Cash platform enhancements
• Oversee escalated collections strategies for high-value or complex customer accounts, including customer payment plan negotiations, dunning processes where applicable
• Partner with Treasury and FP&A on cash flow forecasting and working capital reporting
• Champion automation and technology investments to modernize collections workflows globally
• Establish and govern global credit policies, risk frameworks, and approval authority
• Oversee portfolio-level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factors
• Drive adoption of advanced credit risk tools, scoring models, and data analytics to improve decision-making
• Support automation of customer opportunity and quote approvals with global credit risk insights
• Manage vendor relationships with credit rating agencies
• Present AR performance, risk metrics, and strategic initiatives to leadership
• Ensure compliance with applicable regulations across all jurisdictions
• Establish and maintain a robust internal control environment; lead audit readiness for receivables and credit risk areas
• Build and manage executive-level dashboards tracking DSO, cash collection targets, bad debt reserves, and collection effectiveness