ETL & Informatica Application Support Engineer - Virtual

Alight Solutions is a company that focuses on connecting passion with purpose, helping clients gain a benefits advantage while building a healthy workforce. They are seeking an ETL/Informatica Application Support Engineer to provide 24x7 customer support for their Leave of Absence Management software platforms, ensuring stability and continuous improvement in production environments.

Responsibilities:

• Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations
• Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs
• Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures
• Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes
• Ensure stability of data ingestion pipelines spanning batch, nearrealtime, and realtime patterns
• Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies
• Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance
• Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning
• Work closely with cross functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines
• Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency
• Ensure compliance with published support, development, coding, and testing standards, as well as change management practices

Requirements:

• 3-5 years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments
• Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization
• Hands-on experience with job scheduling tools such as ControlM or AutoSys for monitoring and support automation
• Excellent communication skills and ability to work both independently and as part of a distributed global team
• Strong analytical thinkers with the ability to troubleshoot complex data and integration issues effectively
• Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities