Product Technical Support Engineer II (remote)

Johnson Controls is seeking a Product Technical Support Engineer II to join their product development team. The role involves providing technical support for BE products to the Field Sales & Service organization and ensuring high-quality product service literature and technical documentation.

Responsibilities:

• Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video conferencing, or email
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations
• Accountable for timely and high quality product service literature
• Processes warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility
• Drive product reliability through the Continuous Improvement Process for existing products. Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost

Requirements:

• Must be able to travel up to 20%
• Bachelor's Degree in Engineering or a related Technical/Scientific field, or 10+ years of experience in lieu of a degree
• 7+ years experience of technical experience with a knowledge of HVAC&R products
• Able to analyze and solve complex product system problems
• Knowledge of the refrigeration cycle as applied to air-conditioning duty on BE equipment
• Must be able to work the hours of 8:00am - 5:00pm EST Monday through Friday