Senior Solutions Engineer - Banking & FSI (East)

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The Senior Solutions Engineer - Banking, Financial Services, & Insurance (FSI) provides business-driven consulting to customers and engages throughout the entire sales lifecycle, leveraging industry-centric expertise to establish value and accelerate deal cycles.

Responsibilities:

• Provide business-driven consulting to both prospective and existing customers
• Offer industry-centric expertise that helps the Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions
• Engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion
• Support C-level discussions, accelerate deal cycles, and help identify and expand revenue opportunities in FSI

Requirements:

• 8 years as a Solutions Engineer in SaaS
• Industry related experience in selling to Mid-Market and Enterprise sized enterprises
• Ability to command the attention in a room by delivering compelling presentations and demonstrations
• Good problem solving skills, including the ability to meet a business requirement with a technical solution
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus
• Knowledge of UCaaS, CCaaS software is a plus
• Knowledge in web / scripting technologies is a plus