Remote Outbound Customer Service Representative - Ken Garff Listening Center

Ken Garff Automotive Group is hiring Remote Outbound Customer Service Representatives for their Ken Garff Listening Center. The role involves making outbound calls to current customers, delivering exceptional customer service, and scheduling vehicle service appointments.

Responsibilities:

• Make outbound calls to current Ken Garff customers (no cold calling)
• Deliver a professional, friendly, and informative customer experience
• Build and maintain strong customer relationships
• Identify customer vehicle service needs and schedule appointments
• Promote service specials and incentives
• Handle customer inquiries via phone, chat, and email
• Accurately document interactions and update customer records
• Collaborate with team members while maintaining company standards

Requirements:

• Must provide your own equipment and meet technical requirements
• Must have a quiet workspace free from noise and distractions
• Strong computer skills and ability to navigate multiple systems
• Typing speed of 30+ WPM
• Positive, energetic, and customer-focused attitude
• Excellent communication and problem-solving skills
• Strong multitasking, organization, and prioritization abilities
• High school diploma or equivalent required
• Must be 18 years or older and authorized to work in the U.S
• Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
• Previous customer service, call center, or sales experience preferred
• Bilingual in Spanish is a plus