Technical Product Service Manager (Kibo OMS)

New York Technology Partners is currently partnered with a digital consultancy seeking a Kibo Service Manager to support a leading retail client. The role involves gathering requirements, managing product backlogs, and ensuring technical solutions align with business needs, along with stakeholder management and quality assurance responsibilities.

Responsibilities:

• Work with business stakeholders to understand order capture, fulfillment, returns, inventory, pricing, customer service, and logistics processes
• Translate business needs into functional and technical requirements
• Create user stories, acceptance criteria, business flows, and process maps
• Identify gaps between current-state processes and OMS capabilities
• Own and maintain the product backlog
• Prioritize features, integrations, defects, and enhancements
• Define MVP scope, release scope, and phase-wise delivery plan
• Control scope changes and ensure alignment with project objectives
• Work closely with architects, developers, integration teams, and vendors
• Ensure the OMS integrates properly with ERP, WMS, CRM, eCommerce, POS, payment, tax, shipping, and inventory systems
• Review API designs, data mappings, integration flows, and system dependencies
• Validate non-functional requirements such as performance, security, scalability, and availability
• Act as the main liaison between business users, technical teams, vendors, implementation partners, and leadership
• Facilitate workshops, requirement sessions, demos, and decision-making meetings
• Communicate project status, risks, dependencies, and business impacts
• Manage stakeholder expectations and resolve conflicts across teams
• Participate in sprint planning, backlog grooming, stand-ups, UAT, and retrospectives
• Clarify requirements for development and QA teams
• Review deliverables to ensure they meet business and technical expectations
• Support release planning, deployment readiness, and production cutover activities
• Define test scenarios for order lifecycle, fulfillment, returns, inventory updates, cancellations, and exception handling
• Support SIT, UAT, regression testing, and end-to-end testing
• Validate that integrations and workflows function correctly across all connected systems
• Ensure defects are prioritized and resolved before go-live
• Coordinate go-live planning, rollout strategy, and risk mitigation
• Monitor production issues during hypercare
• Prioritize post-go-live fixes and enhancements
• Ensure business continuity and minimal disruption during transition

Requirements:

• Experience in requirements gathering and business process design
• Ability to work with business stakeholders to understand order capture, fulfillment, returns, inventory, pricing, customer service, and logistics processes
• Skill in translating business needs into functional and technical requirements
• Experience creating user stories, acceptance criteria, business flows, and process maps
• Ability to identify gaps between current-state processes and OMS capabilities
• Experience owning and maintaining the product backlog
• Skill in prioritizing features, integrations, defects, and enhancements
• Ability to define MVP scope, release scope, and phase-wise delivery plan
• Experience controlling scope changes and ensuring alignment with project objectives
• Ability to work closely with architects, developers, integration teams, and vendors
• Experience ensuring the OMS integrates properly with ERP, WMS, CRM, eCommerce, POS, payment, tax, shipping, and inventory systems
• Skill in reviewing API designs, data mappings, integration flows, and system dependencies
• Ability to validate non-functional requirements such as performance, security, scalability, and availability
• Experience acting as the main liaison between business users, technical teams, vendors, implementation partners, and leadership
• Skill in facilitating workshops, requirement sessions, demos, and decision-making meetings
• Ability to communicate project status, risks, dependencies, and business impacts
• Experience managing stakeholder expectations and resolving conflicts across teams
• Participation in sprint planning, backlog grooming, stand-ups, UAT, and retrospectives
• Ability to clarify requirements for development and QA teams
• Experience reviewing deliverables to ensure they meet business and technical expectations
• Skill in supporting release planning, deployment readiness, and production cutover activities
• Ability to define test scenarios for order lifecycle, fulfillment, returns, inventory updates, cancellations, and exception handling
• Experience supporting SIT, UAT, regression testing, and end-to-end testing
• Ability to validate that integrations and workflows function correctly across all connected systems
• Experience ensuring defects are prioritized and resolved before go-live
• Skill in coordinating go-live planning, rollout strategy, and risk mitigation
• Ability to monitor production issues during hypercare
• Experience prioritizing post-go-live fixes and enhancements
• Ability to ensure business continuity and minimal disruption during transition