Senior Business Analyst (Remote)

Stryker is a leading company in MedSurg, Neurotechnology, Orthopaedics, and Spine, dedicated to improving patient and healthcare outcomes. The Senior Business Analyst will serve as a primary business owner and operational lead for enterprise commercial systems, focusing on Salesforce and SAP integrations, and ensuring systems perform reliably for revenue-impacting workflows.

Responsibilities:

• Own end‑to‑end functional workflows spanning Salesforce, Salesforce Mobile, middleware, and SAP
• Translate business problems into clear functional requirements, acceptance criteria, and validation scenarios, often providing direct guidance on how systems should behave based on real‑world usage
• Review current‑state system behavior using reports, dashboards, and ad‑hoc data analysis to identify gaps, inconsistencies, or failure points
• Lead Test planning and execution across web and mobile platforms, including creating, reviewing, and signing off on test scenarios and results
• Coordinate with business testers, sales reps, and SMEs to validate real‑world use cases and ensure readiness for release
• Act as a functional escalation point for production issues, including order failures, pricing discrepancies, missing integrations, and data mismatches. Ensuring issues are properly scoped, routed, and resolved without unnecessary rework or ticket churn
• Communicate clearly with business stakeholders on status, impact, and next steps, especially during time‑sensitive periods such as quarter‑end
• Build and analyze Salesforce reports and Power BI outputs to monitor transaction volumes, trends, and anomalies

Requirements:

• Bachelor's degree in Management Information Systems, IT, Business, or related field
• Minimum 2 years of professional experience supporting Salesforce, Salesforce Mobile, ERM, ERP, and/or enterprise business applications
• Experience leading UAT, production issue resolution and business sign offs
• Experience analyzing and explaining data discrepancies and system behavior
• Salesforce Admin certification
• Experience working in an Agile Development environment
• Experience with incident/change management processes