Accommodations Manager

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The Accommodations Consultant supports the Global People Solutions team, serving as the primary contact for employees navigating workplace accommodations operations globally and provides guidance and expertise to the Accommodations operations team. This role additionally balances day-to-day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The Consultant will partner closely with Legal, Employee Relations, People Business Partners, and business leaders, while helping to elevate team capability and operational excellence.

Key Responsibilities:

• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners
• Perform end-to-end case management for accommodations, including intake, assessment, determination, and follow-up
• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.
• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.
• Track and report on accommodation metrics to ensure SLA adherence and continuous improvement.
• Lead quality reviews of accommodation cases to ensure compliance, consistency, and audit readiness.
• Act as the primary escalation point for complex and sensitive accommodation cases, including medical, religious, return‑to‑work requests.
• Serve as a go‑to resource for Accommodation Specialists, providing guidance on case strategy, documentation, and stakeholder communication.
• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows.
• Develop and update playbooks, templates, and training materials to standardize practices.

Qualifications

Basic Qualifications
• 4 years of HR work experience with a bachelor’s degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD)
• Experience using enterprise-scale HRIS (Workday) and HR Case Management systems (ServiceNow)
• Previous experience with Leave Administration and ADA Accommodation case management.

Preferred Qualifications
• 6+ years of accommodations and/or leave administration experience with a bachelor’s degree
• Strong knowledge of global disability laws (e.g., - ADA, FMLA) and related compliance requirements
• Strong verbal and written communication skills including experience working closely with business leaders and employees.
• Preferred experience with Workday and ServiceNow or other comparable software tools acceptable.
• Strong attention to detail, organizational skills, and a collaborative, customer-focused mindset.
• Experience supporting process improvement and continuous improvement initiatives.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 90,000.00 to 153,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.