Application Support Engineer .NET & Kentico - Virtual

Alight Solutions is a company that champions people and emphasizes growth with purpose. They are seeking an Application Support Engineer to ensure the stability and performance of enterprise web applications built on the Kentico platform using .NET technologies.

Responsibilities:

• Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions
• Troubleshoot, diagnose, and resolve application incidents, performance issues, code-level defects, and platform-related problems across .NET, Kentico, and related components
• Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly
• Investigate and resolve content integration issues within the Kentico CMS environment
• Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services

Requirements:

• 3-5 years of experience in .NET and web technologies, with at least 5 years in ASP.NET/C# application development or support
• Knowledge of HTML, XML, CSS, and client‑side scripting frameworks
• Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains
• Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles
• Deep understanding of object-oriented design / architecture
• Technical capability in: Entity Framework, LINQ SQL Server (schema design, stored procedures, performance tuning)
• Experience supporting or integrating with CMS platforms, preferably Kentico
• Familiarity with SOAP/XML Web Services, REST APIs, and JSON
• Experience in integrating web applications with CRM tools, preferably Microsoft Dynamics CRM
• Ability to work effectively in a team-oriented, collaborative environment
• Experience mentoring junior team members and providing technical guidance
• 3+ years in IT Application Support, preferably within a customer service–focused environment