Microsoft Dynamics CRM Application Support Engineer - Virtual

Alight Solutions is committed to championing people and helping colleagues grow with purpose. They are seeking an experienced Application Support Engineer to oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability and continuous improvement of enterprise applications and integrations.

Responsibilities:

• Day-to-day CRM application support operations, ensuring timely incident resolution and adherence to SLAs
• Triage, impact assessment, troubleshooting, debugging, and root cause analysis for production issues
• Ensure proactive monitoring, system reliability, and platform availability across CRM environments

Requirements:

• Bachelor's degree in Computer Science, MIS, or related technical discipline (or equivalent experience)
• 3+ years of platform support experience with Microsoft Dynamics CRM
• 3+ years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages)
• Background in enterprise system support and CRM enhancement lifecycle
• Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF
• Hands-on experience with front-end technologies: HTML, CSS, XML, JSON, jQuery, JavaScript
• Deep expertise with Microsoft Dynamics CRM 2019+; Dynamics 365 cloud experience preferred
• SQL Server (2012+) knowledge including stored procedures, performance tuning, and data access strategies
• Experience with Azure environments, cloud infrastructure components, Azure Portals, and DevOps pipelines
• Familiarity with modern APIs and service communication: REST API, SOAP, WCF
• Experience with ITIL processes and ticketing tools like Jira or ServiceNow
• Dynamics 365 cloud experience preferred