MasterBrand, Inc.Remote
Customer Service Representative
United States of America
Full Time
2 weeks ago
H1B Sponsor Likely
Key skills
Order entryMicrosoft WordMicrosoft ExcelMicrosoft OutlookProduct knowledgeMath skills - fractionsservice mentalityCommunicationSales
About this role
MasterBrand, Inc. is the number one North American residential cabinet business, known for shaping spaces and enriching lives. They are seeking a Customer Service Representative who will be responsible for creating a premium experience for customers by processing orders, answering calls, and providing support to the sales team.
Responsibilities:
- Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs
- Effectively communicates with customers, team, sales, and management
- Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future
- Responds to consumer and customer inquiries with due diligence
- Responds promptly to customer requests and investigate/research requests for no charge replacement items
- Interacts appropriately with all MBCI departments to resolve issues
- Shows proficiency and high level of expertise with all business systems as they pertain to the organization
- Maintains knowledge of new products and product changes
- Maintains customer account information process and procedure documentation
- Consistently demonstrate MasterBrand's Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result
- Perform other duties as assigned at management’s discretion
Requirements:
- Strong service mentality – dedicated to satisfying the customer
- Strong oral and written communication skills
- Attention to detail
- Accurate keying & documentation
- Ability to meet deadlines in a fast-paced environment
- Solid organizational skills with the ability to manage multiple tasks at once
- Exceptional math skills (specifically fractions)
- Product knowledge
- Order entry and computer skills – Microsoft Word/Excel/Outlook
- Self-motivated
- Team oriented