Senior Engagement Manager

Shakudo is building the world’s first operating system for data and AI. They are seeking a seasoned Senior Engagement Manager to drive customer success and facilitate AI adoption in enterprises by managing customer engagements and collaborating with technical teams to deliver high-value outcomes.

Responsibilities:

• Own end-to-end customer engagements, including kickoff, planning, governance, execution, and delivery
• Partner with customer executives and technical teams to understand priorities, identify critical pain points, and focus delivery on the highest-value outcomes
• Translate customer goals into clear workstreams, milestones, timelines, and deliverables, and keep both customer and internal teams aligned against them
• Drive prioritization decisions with customers to ensure near-term deliverables create meaningful business value while supporting longer-term strategic goals
• Coordinate internal cross-functional resources across product, engineering, machine learning, and go-to-market teams to keep work organized, dependencies managed, and blockers removed
• Establish strong stakeholder communication cadences, including regular status updates, steering committee discussions, executive readouts, and risk/escalation management
• Build trusted relationships with senior stakeholders on the customer side, including technical leaders, business sponsors, and executive decision-makers
• Partner with top-tier machine learning, product, engineering, and business teams across industries to design and refine AI and data applications that drive measurable business value
• Oversee project delivery to ensure high-quality outputs, strong follow-through, and clear accountability across all parties
• Present progress, recommendations, and results to audiences ranging from engineers to C-suite executives
• Safeguard long-term customer relationships by proactively identifying risks, navigating trade-offs, and addressing concerns before they become blockers
• Establish effective feedback loops between customers and Shakudo’s product, engineering, and go-to-market teams
• Develop and improve repeatable engagement processes, playbooks, and operating rhythms that help Shakudo scale customer delivery effectively