Oracle Depot Repair Functional Consultant

Location: Boston MA (Client Office)

Experience Level: 10+ years

Key Responsibilities

Gather and analyze business requirements related to product repair, RMA, and service operations.

Configure Oracle Depot Repair (CSD) module and related applications (Order Management, Inventory, Service Contracts, Install Base, Cost Management, Field Service).

Define and document process flows, functional specifications, and setup documents (BR100, MD50, TE040).

Design and implement repair order lifecycle management from product return, diagnosis, repair execution, and shipment to billing.

Set up repair types, statuses, logistics flows, and billing rules.

Support integration with other Oracle modules such as Order Management, Inventory, Purchasing, AR/AP, and Service Contracts.

Conduct unit, integration, and user acceptance testing (UAT).

Provide end-user training, develop user manuals, and deliver knowledge transfer sessions.

Assist with data migration, cutover activities, and post-go-live support.

Work with technical teams for RICEW (Reports, Interfaces, Conversions, Extensions, Workflows) development and validation.

Troubleshoot functional issues, identify root causes, and propose permanent solutions.

Required Skills & Experience

5+ years of experience as an Oracle Functional Consultant with at least 2 full-cycle implementations in Depot Repair or related Service modules.

In-depth understanding of Oracle EBS R12 Service Suite modules:

Depot Repair (CSD)

Service Contracts (OKS)

Install Base (CSI)

Order Management (OM)

Inventory (INV)

Costing (CST)

Strong understanding of repair process flows, RMA processing, warranty management, and repair costing.

Ability to write functional design documents and perform system configurations.

Basic understanding of SQL for data analysis and issue investigation.

Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications

Oracle E-Business Suite R12 Certified Implementation Specialist or Oracle Cloud SCM certification.

Experience with Field Service (CSF) and Service Logistics modules.

Familiarity with integration to external systems (CRM, MES, etc.).

Exposure to Agile or Waterfall project methodologies.