Customer Service Assistant - Automotive Finishes

The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes but is not limited to supporting all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety. The Customer Service Assistant will work closely with our customers to determine their needs, answer their questions about Sherwin-Williams Automotive products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up to date with product features, and maintain the high quality and visual standards of the products and branch. The Customer Service Assistant is tasked with achieving excellent customer service while consistently meeting the branch’s sales goals.
The individual selected for this role will be expected to work at Automotive Branch #9303 located at 10236 L Street, Omaha, NE 68127. 

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Assist Managers in planning delivery schedules to optimize unit efficiency
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Process sales transactions accurately and consistent with policies and procedures
• Keep a clean and safe working environment and optimize space utilization
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Assist with tracking inventory levels and comply with inventory control procedures
• Assist with the Physical Inventory Process that is conducted semi-annually
• Assist with Account Management projects for existing customers on-site and in the branch
• Assist in promoting sales specials and initiatives
• Keyholder responsibilities include the ability to complete Branch Open and End of Day procedures and make nightly bank deposit
• Complete Monthly and Quarterly Safety Training
• Verify customer orders and transactions are completed and documented accurately
• Assist in analyzing management and financial reports, including financial ratios relative to Profit & Loss (P&L)

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least two (2) years of work experience in customer service, retail, or sales

Preferred Qualifications:

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least a High School diploma or GED

#SHWSales

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.