Lead Solutions Engineer

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Lead Solutions Engineer will work closely with strategic merchants to understand their business goals and deliver tailored technical solutions, collaborating with sales and implementation teams to ensure successful outcomes.

Responsibilities:

• Architect Merchant Success: Collaborate with our most strategic and complex merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements
• Oversee Cross-Functional Execution: Advocate for and run the next level innovative solutions, through cross-functional collaboration, that result in improved sales conversion and deal acceleration
• Deliver Sales Excellence: Support key sales stages—including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations—by translating complex requirements into actionable insights
• Own Technical Discovery: Immerse yourself in merchants’ technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design
• Drive Strategic Rollouts: Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact
• Stay Ahead of the Curve: Maintain deep expertise in industry trends, ShipBob’s evolving service offerings, and competitive differentiators to position value effectively
• Champion Product Innovation: Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy
• Additional duties and responsibilities as necessary

Requirements:

• Merchant-Facing Technical Expertise: 10+ years of hands-on experience, ideally in sales engineering, supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving
• Strategic Solutioning Expertise: Demonstrated ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency
• Technical Fluency with Business Impact: Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes
• Operational Excellence: Demonstrated knowledge in Supply Chain, Fulfillment, and Warehouse Management Systems
• Cross-Functional Leadership: Demonstrated success in influencing stakeholders across Sales, Product, Operations, Compliance, and Implementation to deliver seamless enterprise merchant experiences
• Customer Empathy & Communication Mastery: Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences
• Process Optimization Mindset: Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency