HR Coordinator - Care Coordination

The University of Iowa Health Care, Care Coordination Division is seeking an HR Coordinator to join the team. This position supports Department of Nursing and Care Coordination Division - Adult and Pediatrics, with staff located at all three campuses (Main Campus, North Liberty Campus and Downtown Campus).  This role enhances the human resource operations by providing support and guidance to unit leadership and employees and perform transactions within all subject matters of Human Resources.  Key areas of responsibility include HR consultation, compliance, recruitment, compensation and employment, reward and recognition, performance and leave management, communication, strategic planning and analysis, and selected HR transactions and maintenance of employee information.

Talent Management & Engagement

• Manage the Department recruitment and onboarding process

• Assist managers and leaders with development of job descriptions; recommend job classification and staffing strategy (specified term, temporary, regular); assist with completion of hiring board request form if requested

•  Develop interview questions and work samples, as needed. Participate in interviews as requested

•  Prepare and submit required appointment documentation; assure compliance with background reviews, credential requirements, certifications, and health screening.

•  Ensure proper licensing, credentialing, re-credentialing, and processing for clinical staff; ensure licensure/credentialing information is primary source verified and maintained.

• Coordinate new hire on-boarding to ensure staff have the necessary system accesses

• Provide length of service awards to supervisors for dissemination to staff; provide resources and information for effective delivery of awards; complete intake with supervisors for requests for flex pay, spot awards or other special compensation

• Assist in the development and implementation strategies to improve employee engagement.

• Consult with supervisors and department HR Leader to make recommendations on employee performance and discipline.

HR Program Administration & Operations

• Contact Health Care HR Leave and Disability Administration when an employee health situation may qualify as FMLA, non-FMLA medical leave, or need an informal or formal accommodation under the Americans with Disabilities Act (ADA)

• Provide information and direction to separating employees to ensure end of employment items are completed; complete exit interviews and debrief with Senior HR Director, manager or director as appropriate

• Evaluate requests for unpaid appointments; collect relevant information; ensure compliance with FLSA and University policies; complete appointments in Employee Self-Service

•  Attend regularly update meetings including the UI Health Care Human Resources meetings and ELMS Meetings.

• Serve as an ELMS controller; provide guidance and assist department with personnel payroll related inquiries.  Assure timecards are submitted in a timely and accurate manner

• Collaborate with managers to develop, coordinate and implement in-service training programs for staff

• Oversee division CEU programs including registration, payment of fees, coordinating arrangements with presenters, providing CEU certificates and reporting to licensing boards

Advising/ Communication

• Provide advice and guidance to managers or directors concerning job design, classification, managing staff attendance concerns, employee disputes and complaints, performance management issues and requests for reasonable accommodations.

• Provide HR training and coaching to managers and leaders on HR policies, initiatives and processes

• Assure performance evaluation forms accurately reflect staff responsibilities; ensure compliance with deadlines; monitor goals; follow up on performance issues and training requests.

• Advise and provide recommendations to department on classification placements/review and new hire salary recommendations

• Work closely with supervisors to identify and develop effective HR solutions, including training and development plans, performance improvement plans, and facilitation of mediation meetings

• Communicate with staff and leadership to provide basic 'how to' instructions and guidance regarding policies and practices such as payroll applications, compliance issues, and employment inquiries

• Assist in distributing in communicating HR updates to department leadership

• Schedule face to face meetings, initiate phone call discussions and support communication with email updates

Strategic Planning

• Communicate information, policies and operational changes; provide input on development of policies and procedures; provide recommendations regarding changes to processes, practices and strategies

• Identify opportunities to improve systems and processes, achieve efficiencies and/or improve service delivery

         Compliance with Policies, Laws and Regulations 

• Run HR reports, as needed; follow up to ensure compliance; take action to ensure compliance with laws, University policies and departmental expectations; follow up with assigned divisions/units to address outstanding compliance requirements

• Provide information and guidance regarding HR policies and procedures, state and federal regulations and laws, Staff Nurse and Allied Health Professionals Employee Manual, Merit Rules, and union contracts

• Evaluate requests and exercise discretion and judgment in providing confidential information to appropriate parties internally and externally

• Collaborate with HR Manager, Senior HR Director, and UHR Immigration Services regarding immigration documentation; follow up on all immigration documentation to ensure compliance by verifying their visa, passport, and review of past immigration documentation in some cases

• Monitor training compliance and inform supervisors of status. Update information in the CQ system as appropriate

• Other duties as assigned

Required Qualifications:

• A Bachelor's degree in Human Resources Management or Business Administration or related field, or an equivalent combination of education and experience

• Minimum of 1-3 years of experience in human resources

• Excellent interpersonal and relationship building skills, including written and verbal communication.

• Demonstrated excellent customer relations skills

• Must possess strong organizational and analytical skills and attention to detail

• Demonstrated proficiency with Microsoft Office and computer software applications

Desired Qualifications:

• Prior experience in multiple HR program areas, including recruitment, performance management, employee relations, and classification and compensation

• Working knowledge of state and federal regulations affecting human resources

• Ability to be organized, flexible and multi-task in a high volume and fast-paced environment

• Professional HR certification

• Prior experience utilizing an HR Information System

• Knowledge of University policies, procedures and HR systems

Application Process: In order to be considered, applicants must upload resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 7 calendar days and may be removed from positing and filled any time after the original posting period has ended. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization. 

With additional questions reach out to Lindsey Gilbert at lindsey-lovik@uiowa.edu