If you're interested, please send me a copy of your resume and the following details as soon as possible.

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Job Description:

Project Details

Own and manage ServiceNow CMDB as the system of record
Serve as the CMDB & CSDM subjectmatter expert across internal stakeholders
Lead CMDB governance, data quality, and process definition
Translate stakeholder needs into clear requirements, processes, and user stories
Advise on automation and process improvements (define what should be done, not necessarily implement it)
Review ServiceNow CMDBrelated release notes and proactively flag impacts or opportunities
Perform light configuration and platform guidance; not a heavy developer role

Team Size & Breakdown:

High-Level Individual Duties:

Be the goto CMDB contact for questions, changes, and improvements
Explain CI relationships, CSDM concepts, and CMDB structure to nontechnical audiences
Partner with stakeholders to understand changes and impacts
Provide recommendations on process, structure, and governance
Stay current on ServiceNow CMDBspecific upgrades and releases

Top Must-Haves:

Strong handson ServiceNow CMDB experience
Deep understanding of CSDM and governance principles
Ability to clearly explain CMDB & CSDM to technical and nontechnical stakeholders
Experience as a senior individual contributor (not a manager)
Strong analysis, communication, and stakeholderfacing skills
Familiarity with ITOM concepts
Comfortable working fully remote, aligned to Central Time

Nice To Have

ServiceNow/Snow CMDB Consultant

Key skills