PS Customer Service Representative - Remote Bilingual

Tenet Healthcare is a leading organization in the healthcare industry, and they are seeking a PS Customer Service Representative to support their Customer Service Call Center. The role involves handling patient billing inquiries, ensuring quality customer service, and maintaining confidentiality while addressing patient issues.

Responsibilities:

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Requirements:

• High School degree or equivalent required
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
• Ability to handle a large call volume while ensuring quality customer service and patient satisfaction
• Ability to follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned
• Ability to answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred