Solutions Engineer

Contact Center Specialists is an established company providing innovative marketing communications solutions. The Solutions Engineer will collaborate with Sales and Account Management to analyze customer requirements and implement integrated workflow solutions during onboarding.

Responsibilities:

• Develop and maintain in-depth knowledge of the company, products, and customers
• Perform thorough business systems analysis to understand and document how each customer's business processes and systems can integrate with the product to meet their requirements
• Configure and test per the implementation plan, communicating any issues or changes encountered during configuration
• Monitor implementations during hand-off to confirm success and identify issues or changes to address as the customer ramps up
• Participate in user acceptance testing for new implementations, projects, and resolved issues
• Use customer feedback and hands-on experience to identify and recommend product fixes and enhancements

Requirements:

• Strong interpersonal and communication skills
• Aptitude for quickly understanding new business processes
• Strong understanding of REST API concepts and integration tools such as Postman or similar
• Strong analytical and problem-solving skills
• Hands-on experience providing at least one of the following for technical software or communication products: support, implementation, or training
• Enthusiasm for adopting AI tools and integrating AI-driven product features
• Bachelor's degree or equivalent experience
• 5+ years of experience as a Solutions Engineer, technical support specialist, technical trainer, technical account manager, or equivalent customer-facing technical role