Territory Sales Representative/Account Manager

Hanna Instruments, a world-wide leader and manufacturer of Scientific Instrumentation, is seeking a full-time Territory Sales Representative/Account Manager to travel and manage customers in Illinois, Michigan and Indiana. The role involves building long-term relationships with accounts and maximizing sales opportunities by visiting customer sites and maintaining regular contact.

Responsibilities:

• Work with the Regional Sales Manager to help achieve the overall targets for each segment in your territory as well as establish individual target account sales goals
• Developing a solid partnership between major key clients and Hanna Instruments
• Develop trusting relationships with target account customers to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Reguarly travel on-site to new and exisiting customers to expand business opportunities and develop future cadence with customers
• Coordinating pre-sales and post-sales follow-up
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal stakeholders using territory and target account metrics
• Developing a complete understanding of customer needs
• Anticipating target account changes and improvements and respond accordingly
• Follow up on sales leads generated from trade shows, marketing campaigns, website and other sources
• Attend trade shows and assist in the selection and preparation of samples and promotional materials
• Manage communications between key clients and internal teams
• Strategic planning to improve customer results
• Work with Applications, Sales team, Marketing, logistics, managers, Accounting to ensure the highest quality of materials are being produced and all customers’ needs met
• Collaborate with the inside sales team for hand over when new accounts are qualified as leads
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, and stakeholders

Requirements:

• Proven work experience in sales, management, key account management, or relevant experience
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Exceptional customer service skills
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Must possess intermediate computer experience and experience with CRM software and Microsoft Office Suite
• Strong negotiation skills, with ability follow-through with customer
• Proven results of delivering client solutions and meeting sales goals
• Up to 40% travel required within assigned territory & trade shows
• Bachelor's Degree in chemistry/biology or related work experience preferred
• Four to five years' previous experience in sales and providing solutions based on customer needs
• Analytical chemistry: 1 year (Preferred)
• Outside sales: 4 years (Preferred)
• Willingness to travel: 50% (Preferred)