Business Analyst

Securitas Security Services USA, Inc. provides protective services, technology solutions, and risk management to help make the world a safer place. The Business Analyst partners with stakeholders to gather requirements, improve business and operational processes, coordinate project activities, support software development, and communicate performance insights through reports and dashboards.

Responsibilities:

• Work closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities, and requirements
• Engage with the Project Management Office (PMO) on planning, project execution, timelines, budgets, and project documentation
• Evaluate methods to improve the efficiency and cost-effectiveness of business and operational processes and develop project charters, requirements documents, process models, and user manuals
• Coordinate project tasks, assign work, monitor progress, organize meetings, track issues, risks, action items, and variances through closure
• Create reports, dashboards, and visualizations to communicate performance and insights; maintain the business process inventory, application features, PMO calendar, backlog, and comprehensive project documentation
• Perform additional duties as assigned, including developing training materials and maintaining up-to-date knowledge of relevant products, technologies, and processes

Requirements:

• Bachelor's degree and/or high school diploma/GED plus equivalent experience required
• Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms such as SharePoint and Teams, Copilot, generative AI, and project management tools such as Smartsheet, Asana, or MS Project
• Strong organizational, planning, time management, problem-solving, critical-thinking, and conflict-resolution skills
• Strong written and verbal communication skills, high attention to detail, adaptability to new technologies, and the ability to work effectively with peers, end users, vendors, and cross-functional teams
• 3–5 years of progressive experience in business systems analysis, applying structured methods to evaluate, document, and improve business and system workflows
• 1–3 years of experience in a project coordinator, project support, or administrative role
• 2–5 years of experience working in a fast-paced Agile environment
• Project management certification (CAPM, PMP, or similar) is a plus
• Experience developing training materials, handouts, desktop procedures, process models, reports, dashboards, and maintaining project documentation is preferred