Account Manager Business Development Representative

Bloomerang builds a giving platform and support tools designed to help nonprofits raise more, recruit more, and retain more. The Account Management Business Development Representative identifies, engages, and qualifies upsell opportunities within the existing customer base, books meetings for Account Managers, and maintains a strong pipeline of leads. The role also collaborates with marketing and sales to improve lead quality, messaging, and conversion performance.

Responsibilities:

• Act as an expert on how Bloomerang’s fundraising, donor, and volunteer management solutions transform nonprofits to help them achieve their mission. Quickly articulate value to busy decision-makers
• Engage inbound inquiries and re-engage past prospects from the Bloomerang customer base, ensuring rapid follow-up and maximize conversion rates
• Qualify/Disqualify inbound leads via phone, email and live chat, qualifying upsell prospects and scheduling meetings for Account Managers
• Create & nurture a 90-day rolling pipeline of high-quality potential meetings from leads, using creative and strategic outreach to warm them up and convert to qualified meetings
• Collaborate with marketing and sales, providing feedback on lead quality and helping refine messaging to improve conversion rates
• Consistently meet (and ideally exceed) business development KPIs, including response time, lead-to-meeting conversion rate and pipeline influence rate, contributing to Bloomergang's overall success
• Ensure the accurate maintenance of sales data and lead tracking through Salesforce, Qualified Chat, Chilipiper and Outreach, keeping a record of all interactions and progress to ensure a seamless handoff

Requirements:

• • 1+ year of sales experience (SDR, BDR, or sales internship preferred) or business experience and a strong interest in SaaS sales
• • A passion for helping nonprofits and a desire to understand their challenges
• • A self-starter mentality with the ability to adapt and push yourself every day without relying on warm leads
• • Resilience and persistence—ability to overcome rejection and use it as a learning opportunity
• • Strong communication and storytelling skills—both written and verbal to engage with senior leaders, and handle objections without hesitation
• • A curious and coachable mindset with a drive to continuously improve and ask the right questions to understand nonprofit needs and challenges
• • Familiarity with Salesforce, Outreach, Chilipiper is a plus
• • Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission
• This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time