Market Development Account Manager - West

Teva Pharmaceuticals is an innovative biopharmaceutical company with a generics business focused on addressing patients’ healthcare needs. The Market Development Account Manager secures access and reimbursement for CNS products and therapies by developing strategic account plans, managing key healthcare and government relationships, and coordinating cross-functional efforts. The role also provides account expertise, supports product utilization and patient care, and monitors account performance.

Responsibilities:

• Develops effective business plans to meeting and exceed area-level goals
• Builds rapport and relationships by interacting effectively with internal and external contacts at all levels, demonstrating awareness of their needs and responding with appropriate action
• Demonstrates a collaborative approach and coordinates efforts between sales leadership, other sales teams, Field Medical, Thought Leader Liasons, Patient Services, Specialty Pharmacy, Market Access, Sales Operations, and Sales Training
• Reviews and analyzes weekly/monthly data reports and Teva suite of analytics to identify trends and develop plans to address areas of concern
• Thinks, plans, and acts strategically with long term focus versus task orientation
• Develop and nurture strong relationships with key customers such as centers of excellence, healthcare institutions, health systems, hospitals, clinics, mental health facilities, specialty pharmacies, and government organizations
• Leverage in-depth knowledge of Teva’s CNS products and therapies to provide expert guidance and support to key accounts with a focus on centers of excellence, healthcare institutions, health systems and large mental health facilities
• Create and implement strategic account plans tailored to each key customer and align them with the company’s objectives; act as point on large regional pediatric CNS facility accounts
• Identify the unique needs and challenges of each key account and propose customized solutions that align with Teva’s products and services
• Partner with the Specialty Pharmacy team to develop plans that align with the goals of the specialty pharmacy organization
• Serve as a subject matter expert for cross-functional departments on how COEs, Healthcare Institutions, Health Systems and CMHCs align with specialty pharmacy organizations for cross-functional departments
• Align specialty pharmacy organizations with COEs, Healthcare Institutions, Health Systems and large mental health clinics based on the pediatric mental health clinics’ needs and goals
• Work closely with internal Teva departments such as Marketing, Patient Services, Medical Affairs, Regulatory Affairs, and Supply Chain to address customer needs and resolve any issues promptly
• Identify and provide training and education to key account stakeholders, including healthcare professionals and staff, to ensure proper product utilization and patient care
• Establish key performance indicators (KPIs) to measure the success of key account relationships and regularly report progress to senior management
• Gather feedback from key accounts and use it to continuously improve products and services as well as to address any concerns or issues
• Collaborate with payers and government bodies to secure product access and reimbursement for psychiatric treatments
• Perform all functions in compliance with Teva’s policies and procedures

Requirements:

• Bachelor's degree required
• Minimum of 8+ years of progressively responsible experience in pharmaceutical/biopharma commercial roles, including proven success in key account management, strategic accounts, or national accounts
• Demonstrated experience building and executing strategic account plans within IDNs, large health systems, CMHCs, or GPOs
• Experience navigating academic medical centers, HCOs, ACOs, or integrated care models in addition to traditional IDNs
• Record of accomplishment of leading and influencing cross-functional, matrixed teams without direct authority to deliver account outcomes
• Ability to interact with customers in live and virtual environments and proficiency with technology
• Proven ability to build and sustain C-suite and senior executive relationships
• Understanding of the buy-and-bill model
• Fluency in value-based care and quality metrics (total cost of care, readmissions, HEDIS/quality measures)
• Proven written and verbal communication skills
• Demonstrated leadership and interpersonal skills
• Valid US driver's license and acceptable driving record required
• Prior formal people leadership experience (e.g. First Line Sales Manager or equivalent) with proven experience in leading, coaching, and developing others in a formal capacity strongly preferred
• Prior experience in market access, trade, or GPO/health-system contracting mechanics (340b, tiered GPO agreements, value-based agreements) strongly preferred