Enterprise Sales Account Executive

TopQuadrant is hiring an account management professional to grow enterprise customer accounts and support successful transitions to new licensing models. The role focuses on customer adoption and retention, expansion revenue, team account-management practices, and collaboration with Customer Success and Product teams.

Responsibilities:

• Develop and execute strategic account plans to drive customer adoption, satisfaction, and revenue growth
• Lead in-account expansion activities, including identification and cultivation of new business opportunities within existing accounts
• Guide customers through the adoption and optimization of TopQuadrant's product portfolio
• Manage the conversion of legacy customers to new licensing models, ensuring minimal disruption and maximum value realization
• Drive expansion revenue across multiple categories: license expansions (seat/usage increases), product cross-sells (accelerators, collections, connectors), service upgrades (premium support packages), new team adoptions within existing accounts
• Build and execute cross-sell strategies to increase product penetration within accounts
• Identify and close "down the hall" sales opportunities with new teams and departments
• Establish best practices for account management activities and expansion strategies
• Develop and implement frameworks for measuring account health and expansion potential
• Guide the team in creating effective account plans and expansion strategies
• Mentor team members on successful cross-sell and upsell techniques
• Maintain deep knowledge of TopQuadrant's product portfolio, including accelerators, collections, connectors, and premium support offerings
• Partner with Customer Success to ensure high customer satisfaction and product adoption
• Collaborate with Product teams to provide customer feedback and market insights
• Drive successful customer outcomes through proper solution positioning and implementation

Requirements:

• 5+ years of experience in Enterprise Account Management, B2B SaaS Sales, or Strategic Account Management
• Proven track record of consistently meeting or exceeding expansion and retention targets
• Experience navigating complex enterprise organizations, C-suite stakeholders, and multi-year renewals
• Strong understanding of SaaS business models, account planning, and value-based selling
• Excellent negotiation, presentation, and communication skills
• Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)