Answer inbound phone calls.
Provide exemplary customer service with every interaction.
Provide resolution on the first interaction with the caller.
Deliver quality results with every interaction in a timely manner.
Collect and gather all necessary information for clinical review.
You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed.
Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.
Must have empathy for others and the ability to build rapport.
Thrive in a fast-paced environment, and are willing to jump in and help other team members.

Experience in a Call Center/Customer Service environment: 3 years (Preferred)
Healthcare experience a plus
Proficient in the use of computers in daily function
Exceptional customer service, active listening, and verbal/communication skills, professional voice
Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
Willing to work on shifting schedules
Strong time management
Adaptability and accountability
Ability to multi-task and work in a fast-paced environment

Customer Service Representative

Key skills