Sales Manager

Role Overview

• Responsible for training the team on account-related topics and supporting linqd with application and data management training.
• The knowledge level of the sales reps is the accountability of the Sales Manager.
• If gaps are identified, the Sales Manager is responsible for coordinating instruction and training design with the Training Specialist.
• Coordinate a structured plan and schedule with the Training Specialist to onboard new hires.
• Develop effective call guides/scripts and monitor campaign and list penetration.
• Always ensure there is the proper level of support and clear communication across all accounts.
• Responsible for pulling data from various platforms and providing feedback and insights.
• Using the data to define the required action plan and managing team members through the actions to achieve the desired goals.
• Involvement in industry-related activities and events (webinars and tradeshows) and visiting customer facilities.
• Championing quality: ensuring call quality meets company and client standards.
• Conduct ongoing performance coaching sessions to understand job expectations and goals and document performance concern areas.

Requirements

• Bachelor’s Degree in Technical, Business, or related field preferred (equivalent experience will be considered).
• Minimum five years of successful management experience, preferably in a contact center or tele-sales environment.
• Proven track record of driving sales, coaching teams, and enhancing customer relationships.
• Must have experience in mentoring others to drive toward a common goal using best practices and tactics.
• An ability to understand the role of the phone channel and support in that strategy while also providing feedback to the team to articulate a positive impact to said strategy (e.g., idea generation).
• Industry knowledge is a plus.
• Exceptional interpersonal skills, leadership by example.
• Must have strong communication and presentation skills (both oral and written) with a high degree of professionalism.
• Must have the ability to transfer knowledge and skills from one to another in such a way that the trainee can perform appropriately with the knowledge and skills they have gained.
• Must understand the difference between ‘knowledge transfer’ vs. ‘skills training’ and can customize the presentation of this information based on the goal.
• Proficiency in Microsoft 365 and data-driven sales analysis.
• Strong understanding of CRM platforms such as Salesforce, HubSpot, Aircall, and Five9.
• Ability to work under pressure whilst maintaining a cool outlook.
• Thriving in an environment that never stops is a must.