Inside Sales Associate

Role Overview

• Cold Calling: Use sales skills to gain appointments, sales, or information from assigned or acquired leads.
• Telephone Prospecting/Lead Generation for new clients daily from various sources.
• Schedule appointments for Listing & Buyer Specialists.
• Contact all leads through phone/text/email within 5 minutes of site registration during the VAs shift.
• Hand off HOT leads that need additional conversation to a Team member/Agent whenever possible.
• CRM Management: Input/Manage client & lead databases.
• Manage and answer all leads who are calling and registering on the website, making sure that all communications are being logged completely in CRM.
• Manage contact database system, cultivating and managing new leads each week & work on existing leads to convert into Listing & Buying opportunities.
• Lead Nurturing: Conduct lead follow-up & nurture leads until appointments are set.
• Monitor leads daily (that have recently visited the website) and follow up with them, especially those leads that are yet to be contacted on the phone/text/email.
• Use platforms provided by the client for lead generation.
• Reporting and Collaboration: Set daily and weekly goals.
• Track and measure conversion ratios and meet performance benchmarks.
• Practice, memorize, internalize and role-play scripts 10 minutes each day.
• Willing to be accountable for goals and results.
• Submit daily reports on calls, conversations, and set appointments.

Requirements

• Willingness to do voice tasks
• English Proficiency: Possesses a clear and understandable voice and neutral accent.
• Experience: At least two (2) years of consultative sales experience to top management or decision makers within an organization
• At least three (3) years of proven sales track record
• Process and Strategy Refinement: Communicates effectively with superiors and customers, in written and verbal form.
• Strategic Thinking: Practices, memorizes, and internalizes telephone scripts.
• Ability to block out distractions and listen intently to the occurring conversation.
• Creates a sense of comfort and familiarity through their ability to build rapport and confident phone presence.
• Excellent organizational and time management skills.
• Results & detail oriented, high achiever, organized, and systematic.
• Basic to advanced command of computers, various software programs and navigating the Internet.
• Willingness to work in the overnight/graveyard shifts.