Degree Program Operations Specialist – EMEA

Role Overview

• Coordinate key milestones required for cohort launches and closes, including course mapping, grading timelines, and workflow completion.
• Send proactive reminders and maintain operational trackers to ensure adherence to program timelines.
• Diagnose and guide resolution of student account linking issues, including email access and data discrepancies.
• Review program rosters to identify linkage gaps and proactively notify partners of required actions.
• Monitor ticketing systems and support dashboards to ensure visibility into open issues and timely resolution.
• Provide partner training and guidance on Coursera Admin tools and platform workflows.
• Support onboarding activities such as orientation setup, Zoom access, course shell creation, grading processes, and student tool access.
• Partner with Technical Account Management and Product Support teams to remove operational blockers and support successful learner enrollment.

Requirements

• 4/5+ years of professional experience in operations, program coordination, partner support, customer success, or a related function.
• Experience working in a partner-facing or customer-facing role, preferably in a technical or SaaS environment.
• Demonstrated ability to manage multiple workflows simultaneously and drive tasks to completion with strong attention to detail.
• Ability to analyze basic data (e.g., rosters, account status, enrollment records) to identify discrepancies and recommend next steps.
• Strong written and verbal communication skills, with the ability to clearly explain technical processes to non-technical stakeholders.
• Proven ability to operate effectively in a fast-paced, evolving environment with a high degree of ownership and accountability.
• Experience triaging support requests and coordinating with cross-functional teams to resolve issues.
• Strong working knowledge of Google Workspace (particularly Google Sheets) and comfort maintaining operational trackers and dashboards.

Benefits

• Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org.