Key skills
Salesforce
About this role
Role Overview
- Call and email healthcare providers to invite participation.
- Schedule research calls based on provider availability.
- Document outreach activities and maintain tracking systems.
- Provide excellent customer experience in all communications.
- Support team members in outreach and research projects.
- Participate in quality assurance discussions and team meetings.
Requirements
- Minimum 1 year of experience in customer service with healthcare
- English C1
- Strong interpersonal skills and ability to prioritize tasks.
- Organized and efficient in daily outreach activities.
- Proficiency in MS Outlook and Excel.
- Experience with Salesforce (preferred); knowledge of Calendly is a plus.
- Comfortable giving and receiving candid feedback.
Benefits
- Flexible work arrangements