Ensure the team focus on delivering an excellent service to all clients.
Ensure the team deploy and understand our core proposition.
Coach, develop and motivate the team to ensure they perform at a high level, strive for excellence and deliver individual and business goals.
Address any training and development needs, ensuring direct reports have a personal development plan.
Work alongside the T&C Manager to ensure continued compliance with KPIs and wider performance measures.
Lead business development campaigns, with support from the Business Development Team.
Ensure the team proactively work with the wider group and identify opportunities to cross refer clients.
Maintain effective internal relationships to ensure the smooth flow of client work through the advice process.
Proactively develop customer relationships by making efforts to listen and understand the customer (both internal and external).
Support the delivery of key projects, sometimes leading their deployment.
Set clear personal objectives that are SMART and challenging, review objectives and feedback regularly in one to ones and performance reviews.
Express ideas effectively in individual and group situations, adjusting language or terminology to the characteristics and needs of the audience.
Maintain and promote social, ethical and organizational norms in conducting internal and external business activities.
Work effectively across the business, taking actions that respect the needs and contributions of others, contribute to and accept the consensus.
Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.
Create an environment where colleagues feel safe and are encouraged to challenge existing practices to provide improvements and efficiencies.
Requirements
Attain a satisfactory level of technical and professional skills/knowledge in job-related areas, keep abreast of current developments and trends in areas of expertise.
Financial planning experience
Line management experience
Coaching and leadership experience
Essential
Diploma in Financial Planning (or equivalent)
Desirable
Advanced Diploma in Financial Planning/Chartered Financial Planner or willingness to progress to this