Associate Human Resources Representative

Role Overview

• Provide high-quality, centralized HR support to employees and managers
• Manage and resolve HR tickets/cases within established SLAs using HR case management tools
• Provide first-line support for employees and managers regarding HR policies, procedures, payroll inquiries, benefits questions, leave of absence processes, PTO, employment verification, performance, T&D, recognition, compensation, and other HR functions
• Escalate complex or sensitive cases to appropriate HR COEs or HR Business Partners
• Track, monitor, and close cases with accurate documentation
• Support employee onboarding and offboarding processes
• Answer employee questions related to benefits and payroll inquiries
• Ensure consistent application of HR policies and compliance activities
• Assist with planning, coordination, and execution of HR programs

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (or equivalent experience)
• 2+ years of HR operations, people services or HR generalist experience
• Strong customer service orientation and communication skills
• Hands-on experience with ServiceNow HR Workspace or similar HR case management platforms preferred
• Experience with HRIS platforms (Workday) preferred

Tech Stack

• ServiceNow

Benefits

• Competitive salaries based on skills, experience, and qualifications
• Discretionary annual bonus eligibility
• Three weeks of paid vacation annually
• Paid holidays
• 401(k) retirement plan with employer match
• Medical, dental and vision coverage
• Parental leave
• Employee assistance program
• Commuter benefits
• Additional supplemental offerings