Medical Assistant – Clinical Support Specialist

Role Overview

• Prepare patient charts for daily visits
• Manage and process prescription refills
• Enter and manage medical orders
• Conduct patient callback follow-ups
• Respond to patient messages in a timely manner
• Provide medical documentation support
• Assist with limited scheduling tasks when needed
• Maintain accurate and organized patient records
• Support daily clinical workflows and operations
• Follow HIPAA guidelines and patient confidentiality standards at all times

Requirements

• Medical or healthcare education/background preferred but not required
• Previous experience working in a healthcare or medical support role required
• Previous virtual assistant experience preferred but not required
• Medical license (RN, MD, PT, etc.) is not required, but clinical experience is highly valued
• Experience with Elation or similar EHR systems is strongly preferred
• Experience in aesthetic, wellness, or integrative medicine practices is a major advantage

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.