Behavioral Health Billing & Coding Support Specialist

Role Overview

• Manage behavioral health billing processes
• Perform medical coding and claims processing
• Maintain accurate billing and patient records
• Handle insurance verification tasks
• Process insurance claims and follow-ups
• Submit and manage prior authorizations independently
• Conduct follow-ups on pending authorizations
• Utilize the Availity portal for insurance workflows and prior authorizations
• Coordinate insurance-related administrative tasks
• Handle tasks inside Simple Practice EMR
• Assist with client scheduling and documentation support when needed
• Provide reliable HIPAA-compliant administrative assistance
• Support daily operational workflows to reduce owner workload
• Help streamline administrative processes for business growth
• Maintain organized and accurate documentation
• Appointment setting
• Business development support (cold calling / BDR tasks)
• Customer service and call handling
• Inside sales support and payment collection assistance
• Account / client success management support

Requirements

• Strong experience in behavioral health billing and medical coding
• Hands-on experience using Simple Practice EMR
• Familiarity with the Availity portal for prior authorizations and insurance workflows
• Ability to process prior authorizations independently with minimal supervision
• HIPAA-compliant with strong attention to detail
• Excellent organizational and administrative skills
• Reliable, proactive, and able to work independently
• Professional communication skills with a compassionate and empathetic approach
• Ability to handle confidential patient information responsibly
• Quick learner who can adapt to the workflow of a growing mental health practice
• Dependable and responsive with consistent follow-through
• Comfortable working directly as an integrated team member

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.