Sales Manager

Role Overview

• Prioritize and lead safety in every activity you are involved
• Maximize sales and market share of refractory products and services
• Develop and maintain multi-level relationships across customer organizations
• Identify opportunities to increase revenue through material, service offerings, and margin optimization
• Build strong supplier–end-user relationships to ensure long-term partnerships
• Monitor and respond to political, economic, competitive, and production trends affecting the refractory industry
• Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin
• Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity
• Submit reports detailing customer production, competitor movements, new projects, and market insights as needed
• Provide strategic updates on product performance, application innovations, and service enhancements
• Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency
• Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking
• Negotiate favorable payment terms and ensure timely collections
• Coordinate daily schedules of sales activities and service personnel
• Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts
• Support customer refractory installation and application troubleshooting
• Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings

Requirements

• High School Diploma required
• Engineering Degree is a plus and/or experience in related industrial setting
• Minimum 2 years of industrial experience, preferably involving steel production or refractories
• Strong understanding of manufacturing processes and customer needs
• Excellent communication, negotiation, and relationship-building skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word and PowerPoint
• Proficiency or ability to learn the use of an ERP, MRP, or similar system for data input, output, report creation and data analysis is a plus
• SAP knowledge is a plus
• Driver license and personal vehicle required

Tech Stack

• ERP

Benefits

• Competitive compensation package
• health/dental care benefits/generous pension matching programs
• Company reimbursed fitness memberships
• Education reimbursement program plus continuous learning courses